Develop & Coach

Please understand, my intent in the meeting was not to try to get them to stop dating—assuming they really were. My intent was to make Karen and John aware of…

One of the most difficult things for people to do is to give direct and honest feedback that we expect will be painful to receive or that will be negatively perceived. Learn how to gain the [...]

Office politics is not necessarily a negative animal, but if you aren't politically savvy, it can be overwhelming so that’s the main aspect that most people focus on.

Resilience is often defined as “an ability to recover from or adjust easily to misfortune or change”. Now, I hate to lump change and misfortune into the same sentence, but most people tend to [...]

Are you desperate to get your message across in ways that make sense and are easy to do? Check out these five communication strategies that work-- but don’t feel like work.

Getting promoted to a leadership position is a great win, but what do you do to win the respect of your new direct reports? If your company doesn't send you to new manager training, read on and [...]

Managing team conflict is an important skill that every supervisor or manager needs to learn because it’s a fact of life that team members will have disagreements at least once in a while. No [...]

Ever have a customer say that to you when you were supposed to be providing great service? Are you actively listening? Perhaps you are just listening. How do you know the difference? Q: I’m [...]

Sales training comes in all shapes and sizes and it’s a continuous process that requires a lot of TLC. Many programs explain the technical aspect of the sales process, like how to overcome [...]